The best way to ensure clients are happy is to give them what they want
That is what we are committed to in the long-term. If we can go out of our way to provide value at a reasonable price (VARP – yes we just coined that), then we will have done what we set out to do. Only by partnering with clients in a mutually beneficial long-term relationship can we hope to do that.
And how do we plan to do this?
(By laying a solid foundation)
And the foundation will consist of four solid pillars of our business:
We will not lock you into a long-term or medium-term or short-term contract. A mutually beneficial relationship can only thrive if neither party feels forcibly compelled to stay in the relationship. If a client does not feel they are getting value from the relationship, they are free to go.
We promise to ask you what you want
Sounds simple enough, right? Simple but not easy. You see, it’s human nature to avoid pain. And sometimes hearing from clients that things aren’t so right can feel a tad uncomfortable. So most people (and dare I say most businesses), avoid seeking feedback like the plague. So we put ourselves out there. We promise to call you and ask how things are. We promise to email you to seek out detailed feedback on your experience with us.
FreshAnalytics Service Guarantee
The commercial drone industry is not exactly mature…to say the least. It is up to industry participants to prove their mettle with clients. We will stand by the service that we deliver by offering a 100% Satisfaction Guarantee on any of the services we provide. Whether we are delivering our Frequent-Flyer Scouting Program or whether we are delivering our One Site One Flight One Survey Program, we will give clients the opportunity to review the output from our survey every single time we fly. If the client is not happy, we will work with the client until 100% Satisfaction is achieved. Period. Click here for the details of our guarantee. We promise there is no fine print. Just print!
No Muss No Fuss Service Delivery
We want to make things as simple as possible for prospective clients and clients alike. From the first time you arrive to this site (or make contact with us) to your registration with us, to our pre-flight site assessment, to the actual flight, to the delivery of the analytics, to your experience with The Hangar (your personal hub in the cloud), we will lay things out as simply as possible, and we will never quit to make things more simple over time.
But we will need your help. When we honour pillar number two (We promise to ask you what you want), we will want to know from you what we can do to make our service better.